We aim to ensure customer satisfaction with every digital transaction. Please read our policy carefully before making a purchase.

1. Digital Product Nature

• All products sold on TopUpGallery.com are digital in nature.
  (e.g., game top-ups, voice/chat app coins, gift cards, software licenses)

• Products are delivered electronically to your provided account or email.

• No returns or exchanges are allowed once the digital product has been delivered.
• Please double-check your User ID, email, or account details before placing an order to avoid delivery errors.

2. Payment Confirmation

Refunds will only be considered if:

• You were charged but did not receive the product.

• You provided correct information but the service failed on our end.

3. No Refund If:

• Incorrect user ID or account details were submitted.

• The product has already been delivered successfully.

• The product code was redeemed or used.

• Delay occurred due to platform-side (PUBG, Gemgala, etc.) issues.

4. Refund Request Timeframe

Refund requests must be submitted within 24 hours of purchase.
Beyond that, we will not be responsible for any claims.

5. How to Request a Refund

To request a refund, contact our support team with:

• Order ID / Invoice number

• Payment screenshot

• User ID / account info you submitted

📧 Email: info@topupgallery.com
📞 Live Chat Whatsapp: 01706039777

6. Fraud Prevention

We monitor for fraud. Abusing the refund system may result in account restrictions or a ban from future purchases.

7. Refund Processing Time

If approved, refunds are processed within 2–5 business days via your original payment method (bKash, Nagad, etc.).